The starting experience for all Beagles has been made to be as consistent as is possible. For any of the Beagle Linux-based open hardware computers, visit Getting Started Guide.
BeagleBoard.org products and open hardware designs are supported via the on-line community resources. We are very confident in our community’s ability to provide useful answers in a timely manner. If you don’t get a productive response within 24 hours, please escalate issues to Jason Kridner (contact info available on the About Page). In case it is needed, Jason will help escalate issues to suppliers, manufacturers or others. Be sure to provide a link to your questions on the community forums as answers will be provided there.
Be sure to ask smart questions that provide the following:
What are you trying to accomplish?
What did you find when researching how to accomplish it?
What are the detailed results of what you tried?
How did these results differ from what you expected?
What would you consider to be a success?
Remember that community developers are volunteering their expertise. Respect developers time and expertise and they might be happy to share with you. If you want paid support, there are Consulting and other resources options for that.
Best to be prepared with good diagnostic information to aide with support.
Output of beagle-version script needed for support requests
For debugging purposes you can either share the
beagle-version.txt file you just downloaded
using the steps shown in pictures above Or you can just paste the terminal output of
to https://pastebin.com/ and send us the link.
Please execute the board diagnostics, review the hardware documentation, and consult the mailing list and IRC channel for support. BeagleBoard.org is a “community” project with free support only given to those who are willing to discussing their issues openly for the benefit of the entire community.
Consulting and other resources¶
Need timely response or contract resources because you are building a product?
Repairs and replacements only provided on unmodified boards purchased
via an authorized distributor within the first 90 days. All repaired
board will have their flash reset to factory contents. For repairs and
replacements, please contact
support at BeagleBoard.org using the RMA